Adventist HealthCare is currently seeking a Therapy Aide/Patient Access Technician for their Outpatient Rehabilitation department in Silver Spring, MD. This position requires the individual to be responsible for patient enrollment in outpatient programs, including capturing accurate patient information through electronic and paper means, answering phones and scheduling appointments, assisting with hands-on care, maintaining cleanliness and supplies, and performing administrative tasks as requested. Qualified candidates must have a high school diploma or equivalent, preferably an associate degree in a health-related field, and 1-2 years of customer-facing experience in healthcare. The position offers a full-time schedule, Monday-Friday, and includes comprehensive benefits such as health insurance, retirement plans, and recognition for professional expertise. Adventist HealthCare is a faith-based organization committed to providing high-quality, compassionate care to the community. If you want to make a difference in someone’s life every day, consider joining the Adventist HealthCare team by applying for this position.
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Job Description
Facilitating patient enrollment in outpatient programs
The Therapy Aide/Patient Access Technician is responsible for facilitating the enrollment of patients in outpatient programs. This includes accurately capturing patient information, both clinical and demographic, using electronic and paper methods. The Therapy Aide/Patient Access Technician plays a crucial role in ensuring that patients receive the necessary services and support for their treatment and care.
Answering phones and performing scheduling functions
Another important responsibility of the Therapy Aide/Patient Access Technician is answering phones and performing scheduling functions. This involves handling phone calls with professionalism and courtesy, as well as promptly scheduling appointments and maintaining accurate records. Effective communication and organizational skills are essential in this role to ensure smooth operations and timely access to care for patients.
Assisting therapy team members with hands-on care
As a Therapy Aide/Patient Access Technician, one of the core duties is to assist the therapy team members with hands-on care. This includes providing direct support to therapists and participating in the delivery of patient care as directed and instructed. The Therapy Aide/Patient Access Technician plays a vital role in ensuring the comfort, safety, and progress of patients during their therapy sessions.
Maintaining cleanliness and supplies in the department
Maintaining cleanliness and supplies in the department is another important responsibility of the Therapy Aide/Patient Access Technician. This includes cleaning and organizing the therapy department, stocking and ordering necessary materials and supplies, and ensuring that the environment is safe and conducive to therapeutic activities. Attention to detail and a proactive approach to ensuring an efficient and hygienic workspace are essential in this role.
Participating in administrative tasks
The Therapy Aide/Patient Access Technician is also responsible for participating in various administrative tasks. This may involve tasks such as faxing, scanning, generating reports, and other administrative duties as requested and instructed. Strong organizational and administrative skills are necessary to effectively support the therapy team and maintain smooth operations within the department.
Additional assigned duties
In addition to the core responsibilities listed above, the Therapy Aide/Patient Access Technician may also be assigned additional duties as needed. The ability to adapt to changing priorities, take initiative, and work collaboratively with the therapy team is essential in successfully fulfilling these additional responsibilities.
Qualifications
To qualify for the position of Therapy Aide/Patient Access Technician, the following qualifications are required:
High School Diploma or equivalent
Candidates must have a high school diploma or equivalent to be considered for this position. This educational requirement ensures that applicants have a basic level of academic knowledge and the necessary foundation for fulfilling the responsibilities of the role.
Associate degree in a health-related field preferred
While not required, an associate degree in a health-related field is preferred for applicants for the Therapy Aide/Patient Access Technician position. This additional education provides candidates with a deeper understanding of healthcare principles and practices, which can be beneficial in effectively supporting patients and the therapy team.
1-2 years experience in a customer-facing role in healthcare preferred
Candidates with 1-2 years of experience in a customer-facing role in healthcare are preferred for this position. Experience in this capacity demonstrates the ability to effectively communicate with and assist patients, as well as an understanding of the unique needs and dynamics of healthcare settings.
Active American Heart Association Basic Life Support (BLS) certification required
An active American Heart Association Basic Life Support (BLS) certification is a mandatory requirement for the Therapy Aide/Patient Access Technician position. This certification ensures that candidates have the necessary knowledge and skills to handle emergency situations and provide basic life-saving interventions when necessary.
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Work Schedule
The Therapy Aide/Patient Access Technician position is a full-time role, with work hours scheduled from Monday to Friday. This consistent schedule allows for work-life balance and predictability in terms of work hours and days off.
Benefits
Adventist HealthCare offers a comprehensive benefits package to employees in eligible positions. Some of the benefits provided include:
Work-life balance through nonrotating shifts
Adventist HealthCare promotes work-life balance by offering nonrotating shifts. This allows employees to have a consistent schedule and anticipate their work hours, making it easier to plan personal time and commitments outside of work.
Recognition and rewards for professional expertise
Employees at Adventist HealthCare are recognized and rewarded for their professional expertise. This includes opportunities for career advancement, continuing education, and acknowledgment of outstanding performance, fostering a culture of growth, and appreciation within the organization.
403(b) retirement plan
Adventist HealthCare offers a 403(b) retirement plan to eligible employees. This plan allows employees to save for their future and prepare for retirement by contributing a portion of their earnings to a tax-advantaged retirement account.
Free Employee parking
Employees of Adventist HealthCare have access to free parking at their workplace. This benefit eliminates the need for employees to pay for parking and provides convenience and ease of access to their place of work.
Competitive, comprehensive benefit plans
Adventist HealthCare provides competitive and comprehensive benefit plans to eligible employees. These plans include health insurance, employer-paid disability and life insurance, and paid time off, among other benefits. This commitment to employee well-being ensures that employees have access to the necessary support and resources to maintain their health and well-being.
Employer retirement contribution and match after 1-year of eligible employment
After completing one year of eligible employment, employees at Adventist HealthCare become eligible for employer retirement contributions and matching. This provides employees with additional financial security and helps them plan for their future and retirement.
Ancillary benefits such as flexible spending, legal and pet insurance
Adventist HealthCare offers ancillary benefits such as flexible spending accounts, legal insurance, and pet insurance. These benefits provide employees with additional options and support to manage their healthcare expenses, legal matters, and pet-related needs.
Subsidized childcare at participating childcare centers
Adventist HealthCare provides subsidized childcare at participating childcare centers to eligible employees. This benefit helps alleviate the financial burden of childcare expenses and supports employees with families in balancing their work and family responsibilities.
Adventist HealthCare
Adventist HealthCare is a leading healthcare provider in Montgomery County, committed to delivering high-quality, compassionate care. With a mission to extend God’s care through healing, Adventist HealthCare has been serving the communities in the Maryland area for over a century. The organization is known for its dedication to providing exceptional care and its commitment to the well-being of both patients and employees.
COVID-19 Vaccination
In response to the ongoing COVID-19 pandemic, Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. This requirement is in place to ensure a safe working environment for employees, patients, and visitors. Applicants may be required to provide proof of vaccination and may have the option to receive the COVID-19 vaccine at designated vaccination sites if needed.
Tobacco and Drug Statement
Adventist HealthCare maintains a tobacco and drug-free workforce. Applicants who are nicotine or drug users will not be hired for employment at Adventist HealthCare. Positive results on drug tests will result in the withdrawal of employment offers. Accommodations may be made for medical marijuana use in some jurisdictions where it is permitted under applicable law.
Equal Employment Opportunity
Adventist HealthCare is committed to diversity and inclusion in the workplace. The organization does not discriminate in employment opportunities or practices on the basis of race, ethnicity, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities in accordance with applicable law. The organization is also committed to providing accommodations for applicants’ religious beliefs. Applicants who require accommodations for disabilities or religious beliefs should contact the Support Center HR Office for assistance.
Apply Today
If you are interested in joining the Adventist HealthCare team as a Therapy Aide/Patient Access Technician, apply today by following the application instructions provided. Take the opportunity to make a difference in the lives of patients and contribute to the mission of extending God’s care through healing.
About Us
For more information about Adventist HealthCare, please visit our website. Contact information, terms and conditions, privacy policy, and other relevant details can be found on our website. If you need assistance, there are options available, including a help section and a fraud prevention guide. Additionally, you can access the terms of sale for our services.
Thank you for considering a career with Adventist HealthCare. We value your interest and look forward to reviewing your application.
