Adventist HealthCare Outpatient Rehabilitation in Silver Spring, MD is seeking to hire a Therapy Aide/Patient Access Technician to join their Rehab Department. As a Therapy Aide/Patient Access Technician, the individual will play a crucial role in facilitating patient enrollment in outpatient programs by accurately capturing patient information, answering phones, and performing scheduling functions. They will also assist the therapy team with hands-on care, maintain the department’s cleanliness and supplies, and take part in various administrative tasks. The ideal candidate will have a high school diploma or equivalent, with preferred experience in a customer-facing role in healthcare. Join a compassionate and dedicated team at Adventist HealthCare today!
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Job Description
A Therapy Aide/Patient Access Technician is responsible for various tasks related to patient care and administrative support in the outpatient rehabilitation department. The key responsibilities include facilitating patient enrollment, handling phone calls and scheduling appointments, assisting therapy team members, maintaining cleanliness and supplies in the department, and performing administrative tasks as needed.
Facilitation of patient enrollment
The Therapy Aide/Patient Access Technician plays a crucial role in the enrollment process of patients in outpatient programs. They ensure accurate capture of patient information, both clinical and demographic, using electronic and paper means. By maintaining meticulous records, they contribute to seamless patient enrollment and a smooth transition into the rehabilitation programs.
Phone handling and scheduling
Effective communication is essential in healthcare settings, and the Therapy Aide/Patient Access Technician is responsible for answering phones and performing scheduling functions in a courteous and prompt manner. They use customer-centered language to ensure that patients feel heard and valued. By efficiently managing appointments, they contribute to the overall efficiency of the outpatient rehabilitation department.
Assisting therapy team members
The Therapy Aide/Patient Access Technician provides valuable support to the therapy team members by assisting them in the delivery of hands-on care. They follow instructions and directions from therapists and perform tasks under their guidance. By actively participating in patient care, they contribute to the overall quality and effectiveness of therapy sessions.
Maintaining department cleanliness and supplies
To ensure a safe and hygienic environment for both patients and staff, the Therapy Aide/Patient Access Technician takes responsibility for maintaining the cleanliness of the department. They clean, organize, stock, and order materials and supplies as necessary. By keeping the department well-equipped and tidy, they contribute to a positive and professional atmosphere.
Administrative tasks
In addition to patient care responsibilities, the Therapy Aide/Patient Access Technician assists with various administrative tasks as requested and instructed. This may include tasks such as faxing, scanning, report generation, and other relevant administrative duties. By providing support in these areas, they contribute to the smooth functioning of the outpatient rehabilitation department.
Qualifications
To be eligible for the position of Therapy Aide/Patient Access Technician, candidates must meet certain qualifications and requirements.
High School Diploma or equivalent
A minimum requirement for this position is a High School Diploma or an equivalent qualification. This ensures that candidates have a basic level of education and knowledge.
Associate degree in a health-related field preferred
While not required, an Associate degree in a health-related field is preferred for this position. This additional education provides candidates with a deeper understanding of healthcare principles, which can be beneficial in the role.
1-2 years experience in healthcare
Experience in a healthcare setting is highly desirable for candidates applying for the position of Therapy Aide/Patient Access Technician. Previous experience allows candidates to bring relevant skills and knowledge to the role and ensures a smooth transition into the responsibilities.
Active American Heart Association Basic Life Support (BLS) certification
Candidates must possess an active American Heart Association Basic Life Support (BLS) certification. This certification indicates that candidates have received the necessary training to respond effectively in life-threatening situations. It ensures the safety and well-being of both patients and staff.
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Work Schedule
The Therapy Aide/Patient Access Technician position is a Full-Time role, with work hours scheduled from Monday to Friday. This consistent schedule allows for better work-life balance and routine.
Benefits
Adventist HealthCare offers a range of benefits to its employees, including those in the Therapy Aide/Patient Access Technician position. These benefits are designed to support employees’ well-being and professional growth.
Work-life balance through non-rotating shifts
Adventist HealthCare values work-life balance and offers non-rotating shifts for employees. This allows employees to have a consistent schedule and better plan their personal lives around work commitments.
Recognition and rewards for professional expertise
Employees at Adventist HealthCare are recognized and rewarded for their professional expertise. The organization values the contributions of its employees and acknowledges their dedication and hard work.
403(b) retirement plan
Adventist HealthCare provides a 403(b) retirement plan for eligible employees. This allows employees to save for their retirement and have financial security in the future.
Free employee parking
To facilitate easy access to the workplace, Adventist HealthCare offers free employee parking. This eliminates the hassle and cost of finding parking and ensures that employees can arrive at work on time.
Competitive, comprehensive benefit plans
Adventist HealthCare provides competitive and comprehensive benefit plans for eligible employees. These plans include various health insurance options, employer-paid disability and life insurance, and paid time off (PTO). The organization understands the importance of employee well-being and provides benefits to support it.
COVID-19 Vaccination
Adventist HealthCare has implemented a vaccination requirement for all employees to ensure the safety and well-being of both employees and patients. All applicants for the Therapy Aide/Patient Access Technician position must be fully vaccinated for COVID-19 before commencing employment. Proof of vaccination may be required during the application process.
Tobacco and Drug Statement
As a part of maintaining a healthy work environment, Adventist HealthCare has a policy of not hiring nicotine users. Applicants who state that they are nicotine users or test positive for nicotine and drug use will not be considered for employment. While some jurisdictions may permit the use of marijuana for medical purposes, Adventist HealthCare does not accept medical marijuana use as a valid explanation for a positive drug test result. The organization prioritizes the safety and well-being of its employees and maintains a zero-tolerance policy for substance use that may hinder job performance.
Equal Employment Opportunity
Adventist HealthCare is committed to providing equal employment opportunities and promoting diversity and inclusion in the workplace. The organization does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare aims to create a welcoming and equitable work environment for all employees, regardless of their background.
Religious Accommodations
Adventist HealthCare respects and accommodates applicants’ religious beliefs. Reasonable accommodations are provided for applicants who require adjustments in accordance with their religious beliefs. Applicants can request these accommodations through the Support Center HR Office, ensuring that their religious practices are respected and accommodated.
Similar Jobs
Adventist HealthCare also offers similar jobs to the Therapy Aide/Patient Access Technician position in different locations. These jobs have similar responsibilities and requirements, providing opportunities for individuals interested in this field. Some of the similar jobs available include:
Therapy Aide/Patient Access Technician, Day Shift, Outpatient Rehabilitation Silver Spring, MD
Therapy Aide/Patient Access Technician, Day Shift, Outpatient Rehabilitation Rockville, MD
Therapy Aide/Patient Access Technician, Day Shift, Outpatient Rehabilitation Gaithersburg, MD
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In conclusion, the Therapy Aide/Patient Access Technician position at Adventist HealthCare plays a vital role in facilitating patient care and supporting the outpatient rehabilitation department. The position requires specific qualifications and offers various benefits to employees. Adventist HealthCare prioritizes the safety and well-being of its employees, emphasizing the importance of COVID-19 vaccination and maintaining a tobacco and drug-free work environment. The organization promotes equal employment opportunities and provides religious accommodations for applicants. Visitors to the Adventist HealthCare website can access additional information through the navigation menu, including details about the organization, contact information, terms and conditions, privacy policy, and various resources to assist them during their visit.
