Implementation Project Manager

Title of Position: Project Manager and Customer Support Specialist

Organizational Relationship: Reports to Director of Professional Services

Job Family: Operations Support

Managerial Responsibilities: None

Classification:  Exempt / Full-Time Location: #LI-Remote

GENERAL SUMMARY:

The PM&CSS  is responsible for working closely with healthcare and local government IT staff and operations teams to design, implement, and support workflows for document handling automation.

DUTIES & RESPONSIBILITIES:

• Manage client implementation deliverables along with internal developmental milestones
• Design and build solutions based on contract scope and workflow analysis
• Manage scope, resources, and timeline for client implementations
• Manage inbound and outbound calls, emails, and chats with efficiency and professionalism
• Identify and address customer needs, with a goal of total satisfaction
• Provide expert answers to questions about products, integrations, and workflows
• Follow company guidelines and procedures for communications with minimal supervision
• Recommend improvements to company processes for efficiency and accuracy
• Other duties as assigned

PHYSICAL DEMAND:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SECURITY ROLE / RESPONSIBILITY:

Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis.

EDUCATION, KNOWLEDGE, SKILLS & ABILITIES:  

• Bachelors Degree in Engineering, Math, Statistics, Physics, Chemistry, MIS/CIS, Informatics, another science-related field, or equivalent experience
• A minimum of 3 years of relevant experience
• Strong interpersonal skills, ability to communicate well at all levels of the organization and with staff at remote locations
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Experience with SQL is a plus

Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status.  In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.