Champlain Peterbilt in NY is currently seeking a Service Advisor/Writer to join their team. This crucial role involves acting as the face of the Service Department, managing customer repair requests, writing repair orders, and ensuring a top-notch customer experience. The Service Advisor will be responsible for providing prompt service to customers, conducting vehicle check-ins, upselling additional repairs, coordinating repair orders with the Service Manager, resolving disputes and warranty issues, and maintaining a clean and safe work environment. Excellent customer service skills, strong written and verbal communication abilities, and a desire to learn about heavy trucks and their systems are essential for success in this role. This is a full-time position with a starting pay of $17 per hour. Benefits include 401(k) and health insurance, as well as paid time off. If you have a passion for customer service and a drive to excel in the automotive industry, consider applying for this exciting opportunity at Champlain Peterbilt.
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Job Title and Location
Seeking Service Advisor/Writer for Champlain Peterbilt in NY
The article highlights a job opening for a Service Advisor/Writer position at Champlain Peterbilt in New York. The company is seeking a qualified individual to fulfill this role.
Job Details
Pay: From $17 an hour
The selected candidate will receive compensation starting from $17 an hour. The pay rate reflects the market value for a Service Advisor/Writer position at Champlain Peterbilt.
Job Type: Full-time
This is a full-time position, which means that the selected candidate will be expected to work the standard number of hours per week.
Shift and Schedule: 8 hour shift, Day shift (Monday to Friday)
The typical work shift for the Service Advisor/Writer role is an 8-hour day shift during the weekdays (Monday to Friday). This schedule allows for a predictable and consistent work routine.
Benefits: 401(k), Health insurance, Paid time off
Champlain Peterbilt offers a comprehensive benefits package to its employees. This package includes a 401(k) retirement savings plan, health insurance coverage, and paid time off.
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Responsibilities
The Service Advisor/Writer at Champlain Peterbilt is responsible for various tasks and duties related to customer service and repair coordination. Some of the key responsibilities of this role are:
Provide expedient service to customers
The Service Advisor/Writer must ensure that customers receive prompt and efficient service. They should address and understand the repair requests of customers, providing timely assistance and solutions.
Conduct vehicle check-in and inspection
The Service Advisor/Writer is responsible for the check-in and inspection of vehicles. They should record all relevant vehicle information and assess any damage before the vehicle enters the shop for repairs.
Upsell additional repairs
Based on the vehicle inspection, the Service Advisor/Writer may identify additional repairs that could benefit the customer. They should effectively communicate these recommendations and upsell additional repairs when appropriate.
Coordinate repair orders with Service Manager
To ensure smooth operations, the Service Advisor/Writer coordinates repair orders with the Service Manager. They work together to assign tasks and schedule repairs to meet customer needs and optimize workflow.
Resolve disputes and warranty issues
In the event of disputes or warranty issues, the Service Advisor/Writer plays a crucial role in finding resolutions. They work closely with the Service Manager to address these matters and provide satisfactory solutions to customers.
Ensure complete and proper documentation
Accurate documentation is essential in the service department. The Service Advisor/Writer is responsible for ensuring that all necessary documentation for labor sale is complete, properly executed, and filed appropriately.
Input repair order information into data processing system
To maintain organized records, the Service Advisor/Writer inputs repair order information into the data processing system. This step ensures that all repair orders are properly recorded and easily accessible when needed.
Promote sales opportunities
To maximize sales opportunities, the Service Advisor/Writer actively promotes labor, parts, and body shop sales whenever possible. They engage with customers, making them aware of available services that can benefit them.
Participate in training
Staying updated on warranty and technical issues is essential for a Service Advisor/Writer. They actively participate in training sessions to expand their knowledge and keep up with industry advancements.
Maintain a safe and clean shop and office area
The Service Advisor/Writer contributes to creating a safe and clean working environment. They uphold cleanliness standards in the shop and office areas, promoting a professional and organized atmosphere.
Other assigned duties
In addition to the listed responsibilities, the Service Advisor/Writer may be assigned other duties as deemed necessary by management. Flexibility and adaptability to changing needs are important for success in this position.
Qualifications
To be eligible for the Service Advisor/Writer position at Champlain Peterbilt, candidates should possess the following qualifications:
Excellent customer service and communication skills
Effective communication and outstanding customer service are vital for this role. The Service Advisor/Writer must have strong interpersonal skills to interact with customers and address their needs professionally.
Desire to learn about heavy trucks and their systems
Given the nature of the job, a Service Advisor/Writer should have a genuine interest in learning about heavy trucks, their systems, and engines. Being curious and eager to expand knowledge in this field is advantageous.
Sales and service experience
Previous experience in sales and service roles is desirable for the Service Advisor/Writer position. Candidates who have experience working with customers and promoting products or services will have an advantage.
Strong computer and telephone skills
Proficiency in using computers and telephones is essential for the Service Advisor/Writer. They should be comfortable navigating software systems and effectively communicating via phone.
Organized, detail-oriented, and positive attitude
Organizational skills, attention to detail, and a positive attitude are crucial qualities for success in this role. The Service Advisor/Writer should be able to manage multiple tasks, pay attention to accuracy, and maintain a positive demeanor.
Physical ability for vehicle inspections
The position may require physical activities such as conducting vehicle inspections. The Service Advisor/Writer should have the physical ability to climb in and out of vehicles, as well as perform bending, pushing, and pulling during the inspection process.
License/Certification
Driver’s License (Preferred)
A valid driver’s license is preferred for the Service Advisor/Writer position. While not a mandatory requirement, having a driver’s license could be beneficial for certain job responsibilities.
Work Location
In person
The Service Advisor/Writer role requires work to be conducted in person at the Champlain Peterbilt location in New York. The selected candidate will be expected to perform their duties on-site.
Application
To apply for the Service Advisor/Writer position at Champlain Peterbilt, interested individuals should follow the application instructions provided. If alternative methods of application or screening are required, candidates should approach the employer directly.
Related Jobs
Service Writer jobs at Champlain Peterbilt in Champlain, NY
In addition to the Service Advisor/Writer position, Champlain Peterbilt also offers Service Writer jobs at their location in Champlain, NY. Interested individuals may explore other job opportunities within the company.
Explore More
Champlain Peterbilt offers various resources for those interested in further exploring their career opportunities and related content. The following options are available:
Hiring Lab
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Browse Jobs
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The Browse Companies section provides an overview of companies in various industries. This resource can assist individuals in researching potential employers and learning more about their values and offerings.
Salaries
The Salaries feature on the Champlain Peterbilt platform allows individuals to explore average salary ranges for different job positions. This information can help job seekers gauge their earning potential and negotiate fair compensation.
Find Certifications
For individuals seeking to enhance their skills and qualifications, the Find Certifications feature is available. This resource provides information on certifications relevant to different industries and career paths.
Browse Schools
Individuals interested in pursuing further education or professional development opportunities can utilize the Browse Schools feature. It provides a comprehensive list of educational institutions offering relevant programs.
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The Terms section outlines the conditions and agreements between users and Champlain Peterbilt. It is important for individuals to review and understand these terms when using the platform.
