The article highlights a job opportunity for a Service Advisor/Writer in Champlain, NY 12919. The position entails managing repair requests, writing repair orders, and ensuring a positive customer experience. The Service Advisor serves as the face of the Service Department, conducting vehicle check-ins, coordinating repair orders, and upselling additional repairs. Strong communication skills, organizational abilities, and a desire to learn about heavy trucks are essential qualifications for this role. The job is full-time, offers a pay rate starting at $17 per hour, and provides benefits such as health insurance and paid time off. Interested individuals should apply directly to the employer.
Job Details
In this section, we will discuss the important details of the job including pay, job type, shift and schedule, and benefits.
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Pay
The pay rate for this position is $17.00 per hour. This hourly salary is competitive and reflects the skills and responsibilities of the Service Advisor/Writer role.
Job Type
This is a full-time position, providing job security and the opportunity for consistent hours and income. As a full-time employee, you will have access to benefits and be a valued member of the team.
Shift and Schedule
The shift for this position is an 8-hour day shift from Monday to Friday. This schedule allows for a consistent work routine and weekends off, providing a good work-life balance.
Benefits
As a Service Advisor/Writer, you will have access to a range of benefits to support your overall well-being and job satisfaction. These benefits include a 401(k) retirement plan, health insurance, and paid time off. The company values its employees and aims to provide comprehensive benefits to ensure their welfare.
Responsibilities
In this section, we will outline the key responsibilities of the Service Advisor/Writer role. These responsibilities are crucial to providing excellent service to customers and maintaining a smooth workflow in the service department.
Provide expedient service to customers
As a Service Advisor/Writer, one of your primary responsibilities is to provide expedient service to customers. This involves understanding and addressing their repair requests promptly and efficiently. By providing fast and effective service, you contribute to a positive customer experience.
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Conduct vehicle check-in
Another important responsibility is conducting vehicle check-ins. This includes inspecting the vehicles, recording relevant information, and assessing any damage before entering the shop. Proper vehicle check-ins ensure accurate diagnostics and efficient repair processes.
Upsell additional repairs
In addition to addressing repair requests, it is part of the Service Advisor/Writer’s role to upsell additional repairs based on the vehicle inspection. This requires good communication skills and the ability to effectively explain the benefits of additional repairs to customers.
Coordinate customer repair orders
As a Service Advisor/Writer, you will be responsible for coordinating customer repair orders. This involves working closely with the Service Manager and Service Foreman to assign tasks and schedule work. Effective coordination ensures that repairs are completed in a timely manner.
Resolve disputes and warranty issues
In the course of your work, you may come across disputes and warranty issues. It is your responsibility to work with the Service Manager to resolve these issues and ensure customer satisfaction. This requires strong problem-solving and negotiation skills.
Ensure completion of necessary documentation
Proper documentation is essential in the service department. As a Service Advisor/Writer, you will be responsible for ensuring the completion of all necessary documentation for labor sales. This includes accurately inputting repair order information into the data processing system and closing repair orders properly.
Input repair order information
Accurate record-keeping is crucial in the service department. You will be responsible for inputting repair order information into the data processing system. Attention to detail is important to ensure the accuracy of information.
Promote sales
As a Service Advisor/Writer, you will have the opportunity to promote sales. This includes promoting labor, parts, and body shop sales whenever possible. Your sales and service skills will contribute to the overall success of the service department.
Participate in training
To stay current on warranty and technical issues, it is important for Service Advisor/Writers to participate in training. This ongoing training allows you to continually expand your knowledge and improve your skills in heavy trucks and their systems and engines.
Maintain a safe and clean working environment
Maintaining a safe and clean working environment is a shared responsibility among all employees. As a Service Advisor/Writer, you must contribute to keeping the shop and office area clean and safe for yourself and your colleagues.
Qualifications
In this section, we will outline the qualifications required for the Service Advisor/Writer role. These qualifications are important for successful performance in the position.
Excellent customer service and communication skills
To provide outstanding service to customers, excellent customer service and communication skills are essential. As a Service Advisor/Writer, you will be interacting with customers on a regular basis, so having strong interpersonal skills is crucial.
Desire to learn about heavy trucks
Having a strong desire to learn about heavy trucks and their systems and engines is important in this role. This curiosity and interest will enable you to better understand and address repair requests and upsell additional repairs based on vehicle inspections.
Sales and service capacity
The Service Advisor/Writer role requires a combination of sales and service skills. You will be interacting with customers in a service and sales capacity, so having the ability to effectively communicate and promote products and services is important.
Computer and telephone skills
Basic computer and telephone skills are necessary for this role. You will be required to input repair order information into a data processing system and communicate with customers over the phone. Proficiency in these areas will contribute to your overall effectiveness in the role.
Organizational and detail-oriented
The ability to be organized and detail-oriented is crucial in the service department. As a Service Advisor/Writer, you will be responsible for managing repair orders, coordinating tasks, and ensuring accurate documentation. Being detail-oriented will help you excel in these areas.
Positive attitude
Maintaining a positive attitude is important in any role, and the Service Advisor/Writer position is no exception. A positive attitude contributes to a positive work environment and helps build strong relationships with customers and colleagues.
Physical abilities
The Service Advisor/Writer role may require physical abilities such as climbing in and out of vehicles, bending, pushing, and pulling during the inspection process. Having the physical capacity to perform these tasks safely is important for success in the position.
In conclusion, the Service Advisor/Writer role is an important position in the service department. It requires excellent customer service and communication skills, a desire to learn about heavy trucks, sales and service capacity, computer and telephone skills, organization and attention to detail, a positive attitude, and physical abilities. The pay for this position is $17.00 per hour, and it is a full-time position with a day shift from Monday to Friday. Benefits include a 401(k) retirement plan, health insurance, and paid time off. By fulfilling the responsibilities outlined in this article, a Service Advisor/Writer contributes to the smooth operation of the service department and ensures the best possible customer experience. Apply now to join our team and be part of a rewarding career in the trucking industry.
