Be part of Aptum Virtual Solutions pioneering team for Healthcare Virtual Assistants. Works closely with medical professionals in the US. Be in the forefront and ensure that the best interests of the healthcare provider, patient, and medical establishment are met.
You Will:
- Manage inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification
- Navigate through different EMR (Electronic Medical Records) systems such as “Cerner, Epic, AthenaNet/AthenaHealth, NextGen”
- Verify the healthcare insurance coverage and eligibility
- Provide exceptional administrative support which includes (data entry, appointment scheduling, email management, record management, and time-keeping)
- Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers
- Strict adherence and compliance with the HIPAA policy
You Are:
- Excellent in communication, both oral and written
- Demonstrating excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences
- At least 1-2 years of experience in a medical-related background or account; work experience with US medical insurance companies
- Intermediate skills with Gsuite and/or Microsoft Office
- Familiar with Medical Terminologies
- A healthcare-related degree is (highly preferred)
- A professional license in nursing, health, or behavioral sciences is (highly preferred)
- HIPAA Certification is a plus.
System Requirements
- Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
- Computer Memory/RAM: at least 8.00 GB
- Computer Operating System: at least Windows 7
- Headset: Any USB type headset with a noise-canceling feature