For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Essential Duties and Responsibilities:
Ensure direct leaders are informed of wins, opportunities, and challenges to executed shared deadlines proactively
Coach, train, and support the development of additional CI staff while also maintaining a student mentality agile enough to broaden personal knowledge by learning from peers
Consistently report action items, owners, and project statuses across the organization to ensure CI projects are broadly shared and communicated
Identify opportunities for improvement, define problems, determine root causes, develop solutions, test solutions, implement, stabilize and sustain improvements while engaging and coaching team members throughout the continuous improvement [CI] process
Work autonomously to lead change management across the organization, managing others upward and outward beyond their immediate team
Partner with leaders across the organization to calculate the benefits of CI initiatives by defining key metrics(s)
Lead the process of selecting, scoping, and prioritizing continuous improvement opportunities across the organization
Create project plans, timelines, critical paths, job aids, training material, workflow diagrams, and milestones to share across the organization
Provide hands on project management and coordinate multiple projects, including mergers and acquisitions
Apply the appropriate tools (e.g., Lean, Six Sigma) to complex business processes and implement solutions which provide positive performance and financial impact
Provide “Change Management” leadership to be proactive in anticipating, assessing, and addressing the needs of the business
Deliver consulting, coaching and advising services to associates. Provide consultation on the prioritized company wide projects.
Conduct research and provide insights by gathering and analyzing data from various sources, such as surveys, assessments, curriculum, and policies, and create communication strategies to share information with company leadership
Recommends and operationalizes strategies that have a direct impact on mid- to long-term function or business area objectives
Works to influence others to accept team's view/practices and agree/accept new concepts, practices, and approaches
Provide leadership / mentoring / training to all levels of the organization with regard finance operations processes and strategies
Deliver significant and quantifiable continuous improvement and financial benefit across the organization
Lead quality assurance and user testing for system enhancements
Required Skills, Education and Certifications:
Bachelor’s degree in engineering, Business, or Finance, with an advanced degree preferred, or equivalent business experience
5+ years of experience in a process and/or systems improvement role
Experience developing process maps
Experience developing and maintaining project plans
Capability to manage and prioritize multiple projects, navigate challenges, and communicate changes
Well-developed quantitative and qualitative analytical and critical thinking skills
Leadership skills with the ability to influence and build a collaborative environment
Ability to influence management regarding matters of strategic importance to finance operations
Ability to deal with ambiguity and manage though challenges in a data driven approach
Self-motivated, resourceful and entrepreneurial, demonstrating willingness for learning and improvement
Ability to effectively present and communicate at the manager level
Certification in Lean and/or Six Sigma preferred
Skilled with the use of Microsoft and other business software applications such as Word, Excel, PowerPoint, Outlook, SAP, etc.
Experience in deploying successful Change Management
Preferred Skills, Education and Certifications:
Lean Six Sigma Green Belt or Higher
Skilled in the use of Monday.Com, JIRA, SharePoint, Microsoft Project
Physical Requirements:
Ability to travel approximately up to 10% of the time
Ability to lift and carry up to 15-20 pounds
Ability to sit, stand and walk for prolonged period of time throughout the work day
Ability to use standard office equipment such as personal computer, laptop, telephone
Base Pay: $90-$122k/annual based on experience
Benefits for full time employees
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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