Adventist HealthCare is seeking an experienced and dedicated individual to join their team as a Day Shift Patient Financial Advisor – Surgical Scheduler. This role requires a candidate who is knowledgeable and skilled in coordinating and scheduling surgical procedures. The Patient Financial Advisor – Surgical Scheduler will be responsible for verifying insurance coverage, obtaining necessary authorizations, and ensuring accurate billing and payment processes. This position requires strong organizational skills and attention to detail, as well as excellent communication and interpersonal abilities. If you are passionate about providing high-quality healthcare and making a difference in patients’ lives, then this opportunity may be perfect for you. Join Adventist HealthCare today and be a part of their mission to extend God’s care through healing.
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Job Title and Responsibility
Day Shift Patient Financial Advisor – Surgical Scheduler
As a Day Shift Patient Financial Advisor – Surgical Scheduler, the primary responsibility is to coordinate and schedule surgical procedures for insured and uninsured patients. The role involves various aspects of patient financial advising, including pre-service, point of service, post-service, and pre-collection duties.
Job Description
Insured patients
For insured patients, the Day Shift Patient Financial Advisor – Surgical Scheduler must confirm the coverage requirements for scheduled patients and ensure that they are eligible for the planned services. Additionally, the advisor must obtain any necessary authorizations for services and monitor patient service counts to ensure that the services align with the insurance coverage for proper payments.
Uninsured patients
When dealing with uninsured patients, the advisor must identify the appropriate sources of payment based on Federal Poverty Level (FPL) guidelines. They will assess the patient’s ability to pay and work with them to develop payment plans or discount plans. If necessary, the advisor will refer these patients to other payment sources, such as Medicaid eligibility vendors.
Pre-service
During the pre-service stage, the Day Shift Patient Financial Advisor – Surgical Scheduler handles tasks such as scheduling, pre-registration, and other administrative duties before the date of service. This includes organizing appointments, gathering necessary patient information, and ensuring all necessary paperwork is completed.
Point of Service
At the point of service, the advisor works directly with patients to discuss payment options, including insurance coverage and out-of-pocket costs. They provide accurate cost estimates and educate patients on financial responsibilities related to their surgical procedure.
Post Service and Pre-claim
After the service has been provided, but before the insurance claim is submitted, the advisor handles additional tasks. They ensure that all necessary documentation and coding are completed correctly for proper claim submission. They also work with insurance companies or other relevant parties to resolve any issues or discrepancies before the claim is submitted.
Post Service and Post Claim
Once the insurance claim has been submitted and processed, the advisor continues to monitor the status and resolves any payment or reimbursement issues. They work to ensure that the healthcare provider receives the appropriate reimbursement for the services rendered.
Post Remittance
In the post-remittance stage, the advisor reviews and reconciles payments received from insurance companies. They ensure that the payments align with the expected reimbursement and follow up on any discrepancies or denials.
Pre-Collection
Before sending the patient account to collections, the Day Shift Patient Financial Advisor – Surgical Scheduler makes every effort to collect outstanding balances from patients. They communicate with patients to establish payment plans and resolve any outstanding financial obligations.
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Qualifications
To be eligible for the role of Day Shift Patient Financial Advisor – Surgical Scheduler, the candidate must meet the following qualifications:
- High School graduate or equivalent.
- Minimum of 2 years of experience working as a scheduler or coordinator in a hospital surgical scheduling department, surgeon’s office, or outpatient surgery center.
- Completion of a Medical Terminology Course is preferred.
Work Schedule
The position of Day Shift Patient Financial Advisor – Surgical Scheduler is a hybrid position, combining both remote and on-site work. The schedule for this role is as follows:
- Monday to Thursday: 8:00 am to 4:45 pm.
- Friday: 8:00 am to 3:30 pm.
Benefits
As an employee of Adventist HealthCare, the Day Shift Patient Financial Advisor – Surgical Scheduler is eligible for various benefits, including:
- Work-life balance through non-rotating shifts, allowing for stability and predictability in scheduling.
- Recognition and rewards for professional expertise to acknowledge and appreciate the employee’s contribution.
- Participation in a 403(b) retirement plan to help the employee save for the future.
- Free employee parking to ensure convenience and accessibility.
- Access to competitive and comprehensive benefit plans that cover health insurance, employer-paid disability and life insurance, and paid time off.
- Employer retirement contribution and match after one year of eligible employment with a three-year vesting period.
- Additional ancillary benefits such as flexible spending accounts, legal insurance, and pet insurance to meet the needs of employees and their eligible family members.
- Subsidized childcare at participating childcare centers to assist employees with childcare expenses.
About the Employer
Adventist HealthCare is a reputable healthcare provider located in Gaithersburg, MD. With a focus on extending God’s care through the ministry of physical, mental, and spiritual healing, Adventist HealthCare has been serving the Maryland community for over a century. As the largest healthcare provider in Montgomery County, Adventist HealthCare is committed to providing high-quality, compassionate care to its patients.
COVID-19 Vaccination Requirement
Adventist HealthCare has implemented a mandatory COVID-19 vaccination policy for all employees. This means that all applicants applying for the Day Shift Patient Financial Advisor – Surgical Scheduler position must be fully vaccinated for COVID-19 before commencing employment. Applicants might be required to furnish proof of vaccination and have the option to be vaccinated at various community pharmacies or locations offering COVID-19 vaccinations.
Tobacco and Drug Statement
Adventist HealthCare maintains a healthy work environment and, therefore, has specific requirements regarding tobacco and drug use. Applicants who state that they are nicotine users or test positive for nicotine and drug use will not be hired. The use of medical marijuana will not be accepted as a valid explanation for a positive drug test result. However, applicants who test positive will have the opportunity to reapply after 90 days if they can truthfully attest that they have not used any nicotine products in the past 90 days and successfully pass follow-up testing. The term “nicotine products” encompasses cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products.
Equal Employment Opportunity
Adventist HealthCare is an equal opportunity and affirmative action employer. The organization does not discriminate in employment opportunities or practices based on various characteristics, including race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare is committed to providing reasonable accommodations for applicants with disabilities in accordance with applicable law. Applicants who require accommodations for disabilities or religious beliefs should contact the Support Center HR Office.
Additional Job Openings
In addition to the Day Shift Patient Financial Advisor – Surgical Scheduler position, Adventist HealthCare also has other job openings in the Patient Financial Services department. These positions include:
- Patient Financial Advisor I, Day Shift, Patient Financial Services
- Denial Specialist (Hybrid), Day Shift, Patient Financial
- Reimbursement Specialist (Hybrid), Day Shift, Patient Financial Services
These positions offer opportunities for individuals with different skill sets and experiences to contribute to the financial operations of Adventist HealthCare.
