The article highlights the position of a Service Advisor/Writer at Champlain Peterbilt in Champlain, NY. The Service Advisor plays a crucial role as the face of the Service Department, ensuring exceptional customer service and satisfaction. Responsibilities include coordinating repair requests, writing repair orders, conducting vehicle check-ins, upselling additional repairs, and resolving disputes or warranty issues with the Service Manager. The Service Advisor must possess excellent customer service skills, strong written and verbal communication abilities, and a desire to learn about heavy trucks and their systems. Strong computer and telephone skills, along with organizational skills and a positive attitude, are also required. The article emphasizes the importance of maintaining a safe and clean shop and office area, as well as participating in training to stay updated on warranty and technical issues. Overall, the Service Advisor/Writer role requires professionalism, attention to detail, and a commitment to providing the best possible customer experience.
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Job Details
Pay
The Service Advisor/Writer position in Champlain, NY offers an hourly pay rate of $17. This competitive wage reflects the importance and responsibilities of the role.
Job Type
This is a full-time position, providing stability and consistent hours for employees. Full-time employment ensures that service advisors/writers have a stable income and access to benefits.
Shift and Schedule
The work schedule for this position consists of 8-hour shifts from Monday to Friday. This consistency allows employees to plan their personal lives around their work schedule and maintain a healthy work-life balance.
Benefits
The Service Advisor/Writer position at Champlain Peterbilt also offers various benefits to employees. These benefits include a 401(k) retirement savings plan, health insurance coverage, and paid time off. These benefits contribute to the overall job satisfaction and well-being of employees.
Responsibilities
Provide expedient service to customers
Service advisors/writers are responsible for providing excellent and efficient service to customers. This includes understanding and addressing their repair requests promptly and professionally. By prioritizing customer satisfaction, service advisors/writers play a crucial role in maintaining a positive reputation for the service department.
Conduct vehicle check-in
When vehicles arrive for repairs or maintenance, service advisors/writers are responsible for conducting a thorough check-in process. This involves inspecting the vehicle, recording all relevant information, and assessing any damage before the vehicle is brought into the shop. Attention to detail is crucial in order to accurately assess the vehicle’s condition and plan for necessary repairs.
Upsell additional repairs
Based on the vehicle inspection, service advisors/writers have the opportunity to upsell additional repairs to customers. They should have a thorough understanding of the vehicle’s systems and engines in order to identify potential additional repairs that may be necessary. This not only benefits the customer by addressing potential issues before they worsen but also contributes to the service department’s sales.
Coordinate customer repair orders
Service advisors/writers are responsible for coordinating customer repair orders. This involves working closely with the Service Manager and Service Foreman to assign tasks and schedule work accordingly. Effective coordination ensures that repairs are completed efficiently and in a timely manner, contributing to overall customer satisfaction.
Resolve disputes and warranty issues
In order to maintain positive customer relationships, service advisors/writers must be skilled in resolving disputes and warranty issues. They should have a thorough understanding of the company’s warranty policies and be able to handle customer concerns with professionalism and efficiency. Resolving disputes in a satisfactory manner contributes to customer loyalty and trust.
Complete necessary documentation
Accurate and thorough documentation is crucial in the service advisor/writer role. Service advisors/writers must ensure that all necessary documentation for labor sales is completed and properly executed. This includes recording customer information, repair details, and any applicable warranty information. Attention to detail and strong organizational skills are essential for this responsibility.
Input repair order information
Service advisors/writers are responsible for inputting repair order information into the data processing system. This ensures that all relevant information is properly recorded and easily accessible for future reference. Proficiency in computer skills is necessary in order to effectively navigate the data processing system and input information accurately.
Promote sales
Service advisors/writers have the opportunity to promote labor, parts, and body shop sales whenever possible. This involves proactively identifying potential sales opportunities and effectively communicating them to customers. Strong sales and communication skills are essential in order to effectively promote additional services and generate revenue for the service department.
Participate in training
Staying current on warranty and technical issues is crucial for service advisors/writers. They are expected to actively participate in training programs to continuously expand their knowledge and skills. This ensures that they are equipped to provide accurate and up-to-date information to customers and effectively address any technical concerns.
Maintain a safe and clean shop
Service advisors/writers are responsible for maintaining a safe and clean shop environment. This involves adhering to safety protocols, ensuring that all necessary equipment is in good working condition, and promoting a clean and organized workspace. Maintaining a safe and clean shop contributes to employee morale and the overall efficiency of the service department.
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Qualifications
Excellent customer service and communication skills
Service advisors/writers should possess excellent customer service and communication skills. This includes effectively addressing customer concerns, providing clear and concise information, and maintaining a professional and friendly demeanor. Strong communication skills contribute to positive customer interactions and overall customer satisfaction.
Desire to learn about heavy trucks
A strong desire to learn about heavy trucks is essential for the service advisor/writer role. This includes gaining knowledge about various truck systems and engines in order to effectively communicate with customers and address their repair requests. A passion for the industry and continuous learning contributes to the overall success of the service department.
Ability to handle customers
Service advisors/writers should possess the ability to handle customers in a service and sales capacity. This includes effectively addressing customer concerns and resolving issues in a satisfactory manner. Strong interpersonal skills and the ability to remain calm under pressure are necessary for successfully handling customer interactions.
Strong computer and telephone skills
Proficiency in computer and telephone skills is necessary for the service advisor/writer role. Service advisors/writers should be comfortable navigating data processing systems, inputting information accurately, and effectively utilizing telephone systems for customer interactions. Strong computer and telephone skills contribute to overall job efficiency and productivity.
Organized and detail-oriented
Being organized and detail-oriented is crucial for the service advisor/writer role. Service advisors/writers are responsible for maintaining accurate documentation, coordinating repair orders, and managing multiple tasks simultaneously. Strong organizational and attention to detail skills ensure that all responsibilities are effectively and accurately fulfilled.
Physical capabilities
Service advisor/writer positions may require physical capabilities, such as the ability to safely climb in and out of vehicles and perform inspections. Additionally, there may be a need to bend, push, and pull during the inspection process. Physical capabilities are necessary in order to effectively perform the duties of the role and ensure the safety of oneself and others.
Pay and Benefits
Hourly pay of $17
The Service Advisor/Writer position at Champlain Peterbilt offers an hourly pay rate of $17. This competitive wage reflects the importance of the role and the responsibilities associated with it.
Full-time employment
This position provides full-time employment, offering stability and consistent hours for employees. Full-time employment ensures a regular income and access to benefits.
8-hour shifts, Monday to Friday
The work schedule for this position consists of 8-hour shifts from Monday to Friday. This consistent schedule allows employees to plan their personal lives around their work schedule and maintain a healthy work-life balance.
401(k)
Employees in the Service Advisor/Writer position are eligible to participate in a 401(k) retirement savings plan. This allows employees to save for their future and potentially receive employer contributions to their retirement savings.
Health insurance
Champlain Peterbilt offers health insurance coverage to employees in the Service Advisor/Writer position. This ensures that employees have access to essential healthcare services and supports their overall well-being.
Paid time off
Paid time off is provided to employees in the Service Advisor/Writer position. This allows employees to take time away from work for personal and vacation purposes, ensuring a healthy work-life balance and time for relaxation and rejuvenation.
Job Requirements
Driver’s License (Preferred)
While not required, having a driver’s license is preferred for the Service Advisor/Writer position. This may be beneficial in certain situations, such as conducting vehicle check-ins or coordinating repairs involving test drives.
Work Location
In-person
The Service Advisor/Writer position at Champlain Peterbilt requires in-person work. Employees will be working on-site at the Champlain, NY location, ensuring effective coordination with colleagues and direct interaction with customers.
Application and Screening
Alternative methods of application or screening
If alternative methods of application or screening are desired, individuals should approach the employer directly to request this. Indeed.com is not responsible for the employer’s application process and individuals should communicate their preferences directly.
Contacting the employer directly
Individuals interested in applying for the Service Advisor/Writer position at Champlain Peterbilt should contact the employer directly for the application process. This ensures effective communication and timely response to inquiries.
Apply Now
Individuals interested in the Service Advisor/Writer position at Champlain Peterbilt can apply directly through the employer’s preferred application method or contact them directly for more information.
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In conclusion, the Service Advisor/Writer position at Champlain Peterbilt in Champlain, NY offers a competitive hourly pay rate, full-time employment, and a comprehensive benefits package. The responsibilities of the role include providing expedient service to customers, conducting vehicle check-ins, upselling additional repairs, coordinating customer repair orders, resolving disputes and warranty issues, completing necessary documentation, promoting sales, participating in training, and maintaining a safe and clean shop. Qualified candidates should possess excellent customer service and communication skills, a desire to learn about heavy trucks, the ability to handle customers, strong computer and telephone skills, organizational skills, attention to detail, and physical capabilities. The work location is in-person at the Champlain, NY location. Individuals interested in the position can apply directly or contact the employer for more information. Additionally, there may be similar job opportunities available in Champlain, NY, and at Champlain Peterbilt. Browsing jobs, companies, salaries, certifications, and schools, as well as attending career events and exploring job opportunities at Indeed.com, provide individuals with valuable resources and opportunities for career growth.
