The Service Advisor opportunity in Champlain, NY is a full-time position with a starting pay of $17.00 per hour. This crucial role involves acting as the face of the Service Department, managing customer repair requests, writing repair orders, and ensuring exceptional customer experiences. Responsibilities include providing expedient service to customers, conducting vehicle check-ins, upselling additional repairs, coordinating repair orders with the Service Manager, resolving disputes and warranty issues, and maintaining a safe and clean shop. The ideal candidate will possess excellent customer service and communication skills, a desire to learn about heavy trucks and their systems, and strong computer and telephone skills. With a positive attitude and attention to detail, the Service Advisor will play a pivotal role in delivering top-notch service and maximizing sales opportunities.
Read more about the Job you will love
Service Advisor Opportunity in Champlain, NY
Are you looking for a rewarding career opportunity in the automotive industry? Consider joining our team as a Service Advisor at our location in Champlain, NY. As a Service Advisor, you will play a crucial role in our Service Department by acting as the face of our company, coordinating customer repair requests, writing repair orders, and ensuring the best possible customer experience.
Job Details
As a Service Advisor, you can expect the following details regarding the job:
Pay
The pay for this position starts from $17.00 per hour.
Job Type
This is a full-time position, offering stability and consistent hours.
Shift and Schedule
The shift for this position is an 8-hour day shift from Monday to Friday, providing a predictable work schedule.
Location
The job is located at our facility on 61 West Service Road, Champlain, NY 12919.
License/Certification
A valid driver’s license is preferred for this position.
Read more about the Job you will love
Responsibilities
As a Service Advisor, you will be responsible for the following tasks:
Provide expedient service to customers
Your primary focus will be on understanding and addressing customer repair requests promptly and efficiently.
Conduct vehicle check-in and inspection
You will perform vehicle check-ins, carefully inspect vehicles, record all relevant information, and assess any damage before entering the shop.
Upsell additional repairs
After conducting a thorough inspection, you will identify additional repairs that may be necessary and provide recommendations to the customer.
Coordinate repair orders with Service Manager and Foreman
You will work closely with the Service Manager and Service Foreman to coordinate repair orders, assign tasks, and schedule work accordingly.
Resolve disputes and warranty issues
When disputes or warranty issues arise, you will collaborate with the Service Manager to find resolutions and ensure customer satisfaction.
Complete necessary documentation
Accurate and timely documentation is essential in this role, and you will be responsible for ensuring all necessary paperwork is complete and properly executed.
Input repair order information
You will enter repair order information into our data processing system, ensuring that all details are accurately recorded.
Promote sales
As a Service Advisor, you will have opportunities to promote sales of labor, parts, and body shop services whenever possible.
Participate in training
Staying current on warranty and technical issues is crucial, and you will be expected to actively participate in training sessions and learning opportunities.
Maintain a safe and clean work area
Creating a safe and clean work environment is essential, and you will be responsible for maintaining the shop and office area in an organized manner.
Other duties as assigned
Flexibility is key in this role, as you may be assigned additional duties as needed to support the operations of the Service Department.
Qualifications
To excel in this role, you should possess the following qualifications:
Strong customer service skills
Exceptional customer service skills are essential, as you will be interacting with customers regularly.
Excellent written and verbal communication skills
Clear and effective communication is crucial in this role, both in written and verbal form.
Desire to learn about heavy trucks
Having a strong desire to learn about heavy trucks, their systems, and their engines is highly beneficial in this field.
Ability to handle customers in a service and sales capacity
Being skilled in handling customers in a service and sales capacity will enable you to provide the best possible experience.
Strong computer and telephone skills
Proficiency in using computers and telephones is essential for accurate record-keeping and effective communication.
Organized and detail-oriented
Being organized and detail-oriented will ensure that all documentation and information are accurate and complete.
Positive attitude
Maintaining a positive attitude is important in providing exceptional customer service and fostering a collaborative work environment.
Physical abilities for vehicle inspection
The ability to safely climb in and out of vehicles, as well as perform bending, pushing, and pulling during the inspection process, is necessary for this role.
Benefits
As part of our team, you will enjoy the following benefits:
401(k)
We offer a 401(k) retirement savings plan to help you plan for your future financial security.
Health insurance
We provide health insurance coverage to ensure you and your family have access to the necessary medical care.
Paid time off
We recognize the importance of work-life balance and offer paid time off for you to recharge and spend time with loved ones.
Training and Development
We understand the importance of staying current on warranty and technical issues. As such, we provide opportunities for training and learning, enabling you to continually expand your knowledge and skills in the field.
Work Environment
We take pride in providing a safe and clean work environment for our employees. Both the shop and office areas are maintained to ensure a comfortable and productive workspace.
How to Apply
To apply for the Service Advisor position, please follow the application instructions provided by the company directly. If you require alternative methods of application or screening, you must approach the employer to request this, as Indeed is not responsible for the employer’s application process.
About the Company
Our company, located in Champlain, NY, is a leader in the automotive industry. We are committed to providing our customers with exceptional service and maintaining a culture of continuous improvement and employee development.
Related Jobs in Champlain, NY
If you are interested in exploring related jobs in the Champlain, NY area, there may be other opportunities available. It is always worth checking job boards and various employment websites to discover additional options that align with your skills and interests.
Conclusion
The Service Advisor opportunity in Champlain, NY is an excellent career choice for individuals who have a passion for customer service, a desire to learn about heavy trucks, and strong communication skills. With competitive pay, excellent benefits, and a supportive work environment, this role offers a fulfilling and rewarding career path. Apply today and explore the exciting possibilities of becoming a Service Advisor in our company.
