Technical Project Manager

Company Mission: We at Operatus firmly believe that Revenue Operations plays a critical role in sustainably growing and scaling an organization. We know that capable Rev Ops resources are in short supply, and our goal is to fill this gap in the ecosystem by ensuring access to skilled professionals on a fractional and affordable basis. Our key principles are subject matter expertise, clear and timely communication, and professionalism.

We strive for our clients to consider us part of their team and are mutually invested in their success. By providing deep experience and outsized value in a challenging and ever-changing environment, we see Operatus as the future of Revenue Operations. For our team, we strive to be a great place to advance your career as a hub for accelerated learning and growth in Rev Ops expertise.

Job Description: The Technical Project Manager will lead complex technical projects, focusing on CRM implementations and integration platform deployments. You will be responsible for ensuring that all projects are delivered on time, within scope, and on budget while managing technical requirements, system integrations, and stakeholder communications.

Key Responsibilities:

• Technical Project Leadership:
  Lead end-to-end projects encompassing CRM implementations and integration platform deployments.
  Develop, maintain, and execute detailed project plans, timelines, and technical roadmaps.
  Implement effective project management frameworks (e.g., Scrum, Kanban) suitable for complex, multi-system projects.
  Ensure projects meet CRM and integration platform requirements, balancing scope, timeline, and budget.
• Technical Requirements Management:
  Assist in developing detailed technical specifications and system requirements for CRM and integration platforms.
  Facilitate the creation and review of technical documentation (e.g., Object Mapping, ERD, Business & Customer Journey mappings, integration architecture diagrams).
  Oversee the design and implementation of integration solutions.
  Coordinate with specialists to resolve complex technical challenges in multi-system environments.
• Risk and Quality Management:
  Proactively identify and mitigate technical risks.
  Establish rigorous testing protocols and manage project tasks to completion, ensuring alignment between CRM and integration platform aspects.
• Stakeholder Management:
  Manage communications with technical stakeholders and client IT teams.
  Facilitate technical review meetings and translate complex system requirements and integration concepts for non-technical stakeholders.
• Jira Tool Configuration:
  Customize Jira settings to optimize workflow, issue tracking, and project reporting capabilities.
• Enforce Testing Standards:
  Establish and uphold rigorous testing protocols to ensure robust solutions that meet quality standards.
• Post Go-Live Support and Triage:
  Develop a framework for post-go-live support, including change control and issue triage, to minimize operational disruptions.

Qualifications:

• Education:
  Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. 
• Certifications:
  PMP or equivalent certification preferred. Also helpful, an active Salesforce Administrator certification and/or HubSpot Sales/Marketing Inbound certification.
• Experience:
  5+ years in technical project management, particularly with CRM platforms like Salesforce, HubSpot, or similar systems.
• Technical Expertise:
  Strong understanding of systems integration, APIs, data migration, and the software development lifecycle (SDLC).
• Project Management Skills:
  Proficiency in project management tools (e.g., Jira, Linear, Smartsheet) and methodologies (e.g., Scrum, Kanban).
• Client Management:
  Exceptional communication and interpersonal skills, with a proven ability to manage client relationships and lead project teams.
• Problem-Solving:
  Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions under pressure.
• Leadership:
  Demonstrated ability to lead cross-functional teams and deliver results in a fast-paced environment.

Salary: $100,000-140,000 with a combination of base & bonus

Benefits & Perks:

• Work remotely, no commuting to the office (+ $500 home office stipend)
• Competitive salary and bonuses (including raises for certifications)
• 5% client referral
• 401k with a 3% company contribution for all
• Health, dental, and vision insurance (US) – fully covered for employees
• Flexible time off (at least 15 days/year recommended)
• Parental leave (4 months for primary caregiver; 1 month for non-primary)
• $1,500 per year per employee L&D budget
• Company sponsored trainings
• We strongly believe in balance and have no billable hour targets

Operatus values merit, qualifications, and abilities. In promoting equal employment and advancement opportunities for all individuals, we do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, national origin, ancestry, gender identity, gender expression, physical or mental disability, age, medical condition (including genetic characteristics), veteran or marital status, or any other characteristic protected by federal, state or local laws. We also will make reasonable accommodations for all qualified employees or applicants with known disabilities, provided that such accommodations will not impose an undue hardship on the firm. This policy governs all aspects of employment, including but not limited to recruitment, selection, job assignment, compensation, discipline, promotion, termination, and access to benefits and training.