Prospect Desk Project Manager II

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. 

What you’ll be doing:

• Tactical aspects include system maintenance, reporting and interfacing directly with the field sales team regarding all Prospect Desk performance metrics and process enhancements.


• Ability to solve business problems by conducting analysis, reporting key findings, and making recommendations for solutions.


• Conduct analytics to proactively monitor Prospect and Lead quality and drive action based on findings.


• Participate in strategic discussions to influence senior management on business decisions surrounding enhancements.


• Internal customer interactions – will interact on a regular basis with the Staples Business Advantage Sales Ops, Sales, Marketing, SDS/Technology and Strategy teams.


• Will be responsible for communicating with senior level sales customers (ASDs, AVPs, VPs) regarding Prospect Desk processes and deployments.


• Provide a support service and interface directly with the Business Development sales leaders.


• Strategic Perspective:  This individual must gain an understanding of the strategic mandates of the business and be able to interpret the results of their analysis considering the overall business strategy.


• Change Management: Following the senior leadership approvals, this analyst is also responsible for driving their recommendations into realized gains through business adoption.

What you bring to the table:

• Ability to manage multiple projects (requests) at once with a sense of urgency required to work in a deadline driven environment.


• Ability to adapt to new business environments as the business need changes.


• Strong problem-solving & analytical mindset.


• Excellent communication skills, both oral and written. 


• Project Management knowledge with the capability to independently develop roadmaps & project plans.

What's Needed- Basic Qualifications:

• Bachelor’s degree in related field or equivalent work experience


• 3+ years’ experience in sales enablement and support, data analytics, supporting technology solutions and/or sales operations.

What's Needed- Preferred Qualifications:

• Salesforce.com experience.


• Advanced MS Excel and strong knowledge of Power Query, Power BI.


• Project management certification a plus.


• Demonstrated excellence in driving cross-functional projects and/or business improvement initiatives.


• Experience in working with large data sets and ability to extract meaningful insights using Pivot Table and Slicer.


• Strong Excel knowledge with the capability to develop complex formulas to identify root causes or data patterns.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.


• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).


• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!