TekSynap is currently seeking a Customer Service Support Specialist to join their team in Herndon, Virginia. This fast-growing high-tech company prides itself on understanding the fast-paced nature of technology and the need for a comprehensive information management environment. With a focus on meeting the business needs of their Federal Government customers, TekSynap offers a competitive benefits package to their full-time employees. They are looking for an individual who has experience with access control methods, access management on information systems, and superior critical thinking skills. If you are someone who thrives in a dynamic environment and has a passion for providing excellent customer service, this position could be a great fit for you.
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Responsibilities & Qualifications
The Team will provide cybersecurity monitoring and policy enforcement
The main responsibility of the team is to provide cybersecurity monitoring and policy enforcement. This includes monitoring and ensuring the security of the Sponsor’s enterprise information systems. The team will be responsible for reviewing all privileged accounts on these systems to ensure that they meet the necessary eligibility requirements. They will also monitor data transfers to ensure compliance with security policies.
Team will ensure that all privileged accounts on the Sponsor’s enterprise information systems are reviewed
One of the specific responsibilities of the team is to review all privileged accounts on the Sponsor’s enterprise information systems. This review process will be conducted on a regular basis, at least annually, to ensure that all privileged accounts are in compliance with the eligibility requirements specified in the Sponsor’s policy regulations. The team will work with Sponsor oversight to remove accesses that no longer meet these requirements.
The team will also provide security monitoring and policy enforcement over data transfers
In addition to monitoring privileged accounts, the team will also be responsible for security monitoring and policy enforcement over data transfers. This means that they will oversee and ensure the security of any data that is transferred within the Sponsor’s information systems. They will enforce security policies and ensure that all officers with access to data transfers are in compliance with the eligibility requirements.
The Team, with Sponsor oversight, will also provide security monitoring and policy enforcement
Another responsibility of the team is to provide security monitoring and policy enforcement. This will be done in collaboration with Sponsor oversight to ensure that all security measures are in place and being followed. The team will work closely with administrators at all levels to ensure that security policies are being implemented and followed.
Active TS/SCI + Poly Experience with access control methods
One of the qualifications required for this position is an active TS/SCI + Poly clearance. This clearance is necessary to ensure that the team has the necessary access and authority to perform their duties effectively. Additionally, experience with access control methods and mechanisms is required. This includes knowledge of technologies such as Active Directory, LDAP, and access control mechanisms in cloud platforms.
Superior critical thinking skills and attention to detail
The ideal candidate for this position should possess superior critical thinking skills and attention to detail. This is because the team will be dealing with sensitive security information and will need to analyze and assess potential risks carefully. Attention to detail is crucial in ensuring that all security measures are implemented accurately and effectively.
Good security practices when handling sensitive security information
Given the nature of the work, it is essential that the team members have good security practices when handling sensitive security information. This includes following established protocols and procedures to ensure the confidentiality, integrity, and availability of the information. It also involves adhering to relevant policies and regulations to maintain compliance.
Experience with PowerShell, Shell Script (bash), and VBScript
Experience with scripting languages such as PowerShell, Shell Script (bash), and VBScript is desired for this position. These languages are commonly used for automating tasks and can be particularly useful in the context of cybersecurity monitoring and policy enforcement. Familiarity with these scripting languages will allow team members to perform their duties more efficiently.
Knowledge of malware such as viruses, Trojan Horses, worms, etc
Knowledge of malware is important for the team members to effectively monitor and enforce security policies. Understanding different types of malware such as viruses, Trojan Horses, worms, etc., will enable them to detect and respond to potential security threats promptly. This knowledge will also assist in developing effective strategies to mitigate the risks associated with malware.
Experience with mechanisms for restricting access to removable media on information systems
Restricting access to removable media is a crucial aspect of cybersecurity. The team should have experience with mechanisms for implementing and enforcing these restrictions on information systems. This includes knowledge of technologies and protocols that can prevent unauthorized access or transfer of data through removable media. Being familiar with these mechanisms will enhance the team’s ability to safeguard sensitive information.
Overview
We are seeking a Customer Service Support Specialist to join our team in Herndon, VA
The position available is that of a Customer Service Support Specialist. The successful candidate will join the team in Herndon, VA, where they will contribute to the cybersecurity monitoring and policy enforcement efforts. The role requires a strong focus on customer service and support, as well as expertise in cybersecurity practices.
TekSynap is a fast-growing high-tech company
TekSynap is a fast-growing high-tech company that specializes in providing comprehensive information management solutions. The company understands the rapid pace of technology advancements and the importance of maintaining a well-planned and secure environment. TekSynap’s mission is to leverage the best that information technology offers to meet the business needs of their federal government customers.
We offer our full-time employees a competitive benefits package
As a full-time employee at TekSynap, you will be eligible for a comprehensive benefits package. This package includes health, dental, and vision insurance coverage, a 401K retirement plan, life insurance, short-term and long-term disability plans, paid vacation time, and holidays. TekSynap is dedicated to providing their employees with competitive benefits that address their overall well-being.
The safety and health of our employees is of the utmost importance
TekSynap prioritizes the safety and health of their employees. They are committed to complying with all contractually mandated Federal COVID-19 requirements to ensure a safe working environment. The company takes necessary precautions to protect their employees and maintain a healthy workplace. Employee well-being is a top priority for TekSynap.
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COMPETENCIES
Establish Focus
Establishing focus is a competency that involves defining clear goals and objectives. It is about setting priorities and aligning efforts to achieve desired outcomes. The ability to establish focus is essential for the team to effectively carry out their responsibilities and ensure that cybersecurity monitoring and policy enforcement are prioritized.
Change Management
Change management refers to the ability to navigate and adapt to changes in the cybersecurity landscape. It involves understanding and mitigating the risks associated with change and ensuring the smooth transition of security measures. The team members should possess this competency to effectively respond to emerging threats and implement necessary changes to security policies.
Develop Others
Developing others is a competency that involves mentoring, coaching, and supporting the growth and development of team members. It is about providing guidance, feedback, and opportunities for professional advancement. This competency is important for the team to nurture and strengthen their skills in cybersecurity monitoring and policy enforcement.
Oral Communication
Oral communication is the ability to express ideas and information effectively through spoken words. It includes the use of clear and concise language, active listening, and the ability to articulate complex concepts. The team members should possess strong oral communication skills to effectively collaborate with stakeholders and convey important security information.
Written Communication
Written communication involves conveying information and ideas through written words. It includes the ability to write clear and concise reports, documentation, and correspondence. Strong written communication skills are crucial for the team to effectively communicate security policies, guidelines, and findings to stakeholders.
Interpersonal Awareness
Interpersonal awareness is the ability to understand and navigate social dynamics and relationships. It involves being aware of one’s own emotions and the emotions of others, as well as demonstrating empathy and adaptability in interpersonal interactions. This competency is important for the team members to build positive relationships and collaborate effectively with stakeholders.
Build Relationships
Building relationships refers to the ability to establish and maintain positive connections with individuals and groups. It involves developing rapport, trust, and mutual respect. Building relationships is crucial for the team members to effectively engage with stakeholders and establish a strong foundation of trust and cooperation.
Analytical Thinking
Analytical thinking involves gathering and evaluating information, identifying patterns and trends, and making informed decisions based on evidence. It is about applying logical reasoning and critical thinking skills to solve problems and address challenges. Strong analytical thinking skills are essential for the team to effectively monitor cybersecurity and identify potential vulnerabilities or threats.
Conceptual Thinking
Conceptual thinking is the ability to understand and analyze complex concepts and systems. It involves recognizing patterns, identifying underlying principles, and applying abstract thinking to solve problems. Conceptual thinking is important for the team members to understand the broader context of cybersecurity and develop strategic approaches to policy enforcement.
Strategic Thinking
Strategic thinking involves aligning decisions and actions with long-term goals and objectives. It is about considering the broader implications and consequences of choices and developing plans that drive progress. Strategic thinking is crucial for the team members to develop and implement effective cybersecurity strategies that align with the organization’s overall objectives.
Technical Expertise
Technical expertise refers to the possession of specialized knowledge and skills in a particular field. In the context of cybersecurity monitoring and policy enforcement, technical expertise includes understanding and proficiency in access control methods, security protocols, and relevant technologies. The team members should have a strong technical foundation to effectively carry out their responsibilities.
Initiative
Initiative is the ability to take proactive action and demonstrate self-motivation. It involves identifying opportunities for improvement and taking ownership of tasks and responsibilities. Initiative is important for the team members to actively seek out potential security risks, propose enhancements to security measures, and contribute to the overall effectiveness of cybersecurity monitoring and policy enforcement.
Foster Innovation
Fostering innovation involves encouraging and supporting creative thinking and problem-solving. It is about cultivating a culture of continuous improvement and exploring new approaches to cybersecurity. This competency is important for the team members to adapt to emerging technologies and evolving threats and to continuously enhance the effectiveness of security measures.
Results Oriented
Being results-oriented means focusing on achieving desired outcomes and driving progress. It involves setting clear goals and expectations, tracking performance, and taking the necessary actions to deliver results. The team members should have a results-oriented mindset to effectively measure the effectiveness of cybersecurity monitoring and policy enforcement and make data-driven decisions.
Teamwork
Teamwork involves collaborating and cooperating with others to achieve shared goals. It is about valuing diverse perspectives and fostering an inclusive and supportive team environment. Strong teamwork skills are crucial for the team members to effectively work together, share knowledge and expertise, and collectively contribute to the success of cybersecurity monitoring and policy enforcement.
Customer Service
Customer service is the ability to meet and exceed the needs and expectations of customers or stakeholders. It involves actively listening, understanding their requirements, and delivering solutions that add value. Customer service skills are important for the team members to effectively engage with stakeholders, address their concerns, and provide timely and accurate support.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Location: Herndon, VA
The work environment for this position is based in Herndon, VA. The team will carry out their duties from an office setting in this location.
Type of environment: Office
The work environment is primarily an office setting, where the team will have access to the necessary resources and technology to perform their duties effectively.
Noise level: Medium
The noise level in the office is categorized as medium. This means that there may be moderate background noise, including conversations and office equipment.
Work schedule: Schedule is Monday-Friday, dayshift
The work schedule for this position is Monday to Friday, during regular business hours. This dayshift schedule allows for a consistent and predictable work routine.
Amount of Travel: Less than 10%
The amount of travel required for this position is minimal, with less than 10% of the work involving travel. Most of the responsibilities can be carried out within the office environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
The physical demands of the job are described as the physical requirements necessary to effectively perform the essential job functions. These demands may vary depending on individual circumstances and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK AUTHORIZATION/SECURITY CLEARANCE
US. CitizenActive TS/SCI + Poly Clearance
The job requires the candidate to be a U.S. citizen and possess an active TS/SCI + Poly clearance. This security clearance is necessary to access and handle sensitive information associated with the cybersecurity monitoring and policy enforcement responsibilities.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job
The job description provided is an overview of the main responsibilities and qualifications for the position. It is important to note that additional job duties may be assigned as required. The team members should be prepared to adapt and take on additional responsibilities that contribute to the overall success of cybersecurity monitoring and policy enforcement.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals
TekSynap is committed to providing equal employment and advancement opportunities to all individuals. Employment decisions will be based on merit, qualifications, and abilities, without discrimination based on factors such as race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information, or any other characteristic protected by law. TekSynap ensures that all terms, conditions, and privileges of employment are carried out without discrimination.
TekSynap is committed to ensuring that our online application process provides
TekSynap is dedicated to ensuring that their online application process is accessible and provides equal employment opportunities to all job seekers, including individuals with disabilities. If a candidate believes they require a reasonable accommodation to search for a job opening or to submit an application, they are encouraged to contact hr@teksynap.com for assistance. TekSynap aims to provide support and address any accessibility needs to facilitate an inclusive application process.
Not ready to apply?
Email me to apply later
If a candidate is interested in the position but is not ready to apply immediately, they have the option to email the company to apply at a later time. This allows for flexibility in the application process and accommodates candidates’ individual circumstances or preferences.
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Jobs in Alexandria, Virginia
TekSynap is among the employers that offer job opportunities in Alexandria, Virginia. Candidates interested in exploring job opportunities in this location can search for available positions through various means, including online job boards, recruitment agencies, or directly on TekSynap’s website.
Jobs in Arlington, Virginia
Arlington, Virginia, is another location where job seekers can find employment opportunities. TekSynap may have openings in Arlington, and candidates can search for jobs in this area through online platforms or directly on the company’s website.
Jobs in Springfield, Virginia
Springfield, Virginia, is also a location where candidates can find job opportunities. TekSynap may have positions available in this area, and job seekers can search for these opportunities through various channels, including job boards and the company’s website.
Jobs in Fairfax, Virginia
Fairfax, Virginia, is known for its diverse job market. Candidates interested in job opportunities in Fairfax can explore available positions through online job boards, local employment agencies, or by directly visiting TekSynap’s website.
Jobs in Reston, Virginia
Reston, Virginia, is home to several companies and organizations, providing potential job opportunities for interested candidates. TekSynap may have job openings in Reston, and candidates can search for these opportunities through online platforms or directly on the company’s website.
In conclusion, the Customer Service Support Specialist position at TekSynap offers an exciting opportunity to contribute to cybersecurity monitoring and policy enforcement efforts. The team members will play a crucial role in ensuring the security and integrity of the Sponsor’s information systems. The position requires a combination of technical expertise, strong communication skills, and a commitment to customer service. By joining TekSynap, individuals will be part of a fast-growing high-tech company that values its employees and offers a competitive benefits package.
