The Customer Service Support Specialist role at TekSynap in Herndon, Virginia offers an exciting opportunity to work in the fast-paced field of cybersecurity. This position involves monitoring and enforcing security policies for privileged users on the company’s information systems. The responsibilities include reviewing access requests, implementing reporting systems for privileged users, and ensuring the security of data transfers and remote access. To excel in this role, candidates must possess an active TS/SCI + Poly clearance, experience with access control methods, and a strong understanding of good security practices. Desired qualifications include knowledge of PowerShell, malware, and briefing topics related to identity and access management. The work environment is an office setting with a moderate noise level, and physical demands may include lifting up to 50 pounds. Interested individuals are encouraged to apply on the company’s website before January 16, 2024.
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Job Title and Location
Customer Service Support Specialist at TekSynap, Herndon, Virginia
The position of Customer Service Support Specialist is currently open at TekSynap, a technology and software company located in Herndon, Virginia. This role offers an exciting opportunity for individuals with a strong background in cybersecurity and a passion for providing support and ensuring the security of information systems. The selected candidate will be responsible for monitoring and enforcing cybersecurity policies for privileged users on the Sponsor’s information systems.
Employer
TekSynap, a technology and software company
TekSynap is a reputable technology and software company that is committed to delivering innovative solutions to its clients. With a focus on cybersecurity and efficient software development, TekSynap has built a strong reputation in the industry. The company values integrity, professionalism, and teamwork, and provides a supportive work environment for its employees. By joining TekSynap, the Customer Service Support Specialist will have the opportunity to work with a dynamic team of professionals and contribute to the company’s mission of providing secure and reliable technology solutions.
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Job Description
– Providing cybersecurity monitoring and policy enforcement for privileged users on the Sponsor’s information systems
The Customer Service Support Specialist will play a crucial role in ensuring the cybersecurity of privileged users on the Sponsor’s information systems. This includes monitoring user activities, identifying potential security threats, and enforcing cybersecurity policies. By closely monitoring user behavior and proactively addressing any security issues, the specialist will help maintain the integrity and confidentiality of the information systems.
– Reviewing access requests
As a part of their responsibilities, the Customer Service Support Specialist will review access requests from users. This will involve assessing the legitimacy of the requests, verifying user identities, and granting or denying access based on established security protocols. By meticulously reviewing access requests, the specialist will contribute to the overall security of the information systems and prevent unauthorized access.
– Implementing reporting of privileged users
Accurate and timely reporting of privileged users is crucial for effective cybersecurity management. The specialist will be responsible for implementing reporting protocols and ensuring that all privileged users are accounted for in the system. This will involve maintaining up-to-date records, providing regular reports to relevant stakeholders, and addressing any discrepancies or anomalies in user privileges. By implementing robust reporting mechanisms, the specialist will contribute to transparent and efficient cybersecurity management.
– Providing security monitoring and policy enforcement for data transfers and remote access
Data transfers and remote access pose unique cybersecurity challenges. The Customer Service Support Specialist will be responsible for monitoring data transfers within the system and enforcing security policies to prevent unauthorized access or data breaches. By diligently monitoring data transfers and remote access activities, the specialist will contribute to maintaining the confidentiality and integrity of sensitive information.
Required Qualifications
– Active TS/SCI + Poly clearance
The selected candidate must have an active TS/SCI + Poly clearance to be considered for the role of Customer Service Support Specialist. This clearance is necessary to access classified information and contribute effectively to the cybersecurity efforts of the organization. The candidate should be familiar with the requirements and procedures involved in obtaining and maintaining this clearance.
– Experience with access control methods and mechanisms
A strong understanding of access control methods and mechanisms is essential for the role of Customer Service Support Specialist. The candidate should be familiar with various types of access controls, such as role-based access control, discretionary access control, and mandatory access control. Proficiency in implementing access control measures to restrict and manage user privileges is crucial to ensuring the integrity and security of the information systems.
– Good security practices
Sound knowledge and implementation of good security practices are essential qualifications for the Customer Service Support Specialist position. The selected candidate must be well-versed in industry-standard security practices, such as secure password management, encryption techniques, and vulnerability management. By consistently adhering to good security practices, the specialist will contribute to the overall cybersecurity posture of the organization.
Desired Qualifications
– Experience with PowerShell
Experience with PowerShell, a powerful scripting language for automating administrative tasks, is a desired qualification for the position of Customer Service Support Specialist. Proficiency in PowerShell will enable the specialist to streamline and automate security-related tasks, thereby increasing efficiency and effectiveness.
– Malware knowledge
Knowledge of malware, its characteristics, and common attack vectors is a desirable qualification for the Customer Service Support Specialist role. Awareness of different types of malware, such as viruses, worms, and ransomware, will enable the specialist to identify and address potential security threats more effectively. Additionally, familiarity with malware detection and removal tools will be an asset in maintaining the security of the information systems.
– Briefing topics related to identity and access management
Strong briefing skills related to identity and access management are desirable qualifications for the Customer Service Support Specialist position. The ability to effectively communicate complex security concepts and protocols to both technical and non-technical stakeholders will be invaluable in promoting awareness and understanding of cybersecurity practices within the organization.
Work Environment
– Office setting
The work environment for the Customer Service Support Specialist will be in an office setting. This will provide a professional and collaborative atmosphere conducive to focused work and effective communication with colleagues and other stakeholders.
– Medium noise level
The noise level in the office setting is described as medium. This means that there may be moderate background noise from conversations and office equipment. The Customer Service Support Specialist should be able to work effectively in this environment and maintain concentration on tasks.
Physical Demands
– Lifting up to 50 pounds
The role of Customer Service Support Specialist may require lifting objects weighing up to 50 pounds. This may involve moving equipment or assisting with the setup and maintenance of hardware. The specialist should have the physical capability to perform these tasks safely and within established guidelines.
Application Deadline
– January 16, 2024
Interested individuals are invited to apply for the position of Customer Service Support Specialist at TekSynap by the application deadline of January 16, 2024. It is essential to submit applications within the specified timeframe to be considered for the position.
How to Apply
– Apply on the company’s website
Applicants can apply for the Customer Service Support Specialist role by visiting TekSynap’s website and following the instructions provided. The online application process ensures that all required information is captured accurately and efficiently. Candidates are encouraged to review the application requirements and provide all necessary documentation to support their qualifications for the position.
In conclusion, the position of Customer Service Support Specialist at TekSynap in Herndon, Virginia, provides an exciting opportunity for individuals with a strong cybersecurity background. The selected candidate will play a pivotal role in monitoring and enforcing cybersecurity policies for privileged users on the Sponsor’s information systems. Required qualifications include an active TS/SCI + Poly clearance, experience with access control methods and mechanisms, and good security practices. Desired qualifications include experience with PowerShell, malware knowledge, and briefing topics related to identity and access management. The work environment is an office setting with a medium noise level, and the physical demands may include lifting up to 50 pounds. The application deadline is January 16, 2024, and interested individuals can apply on the company’s website. By joining TekSynap, the Customer Service Support Specialist will have the opportunity to contribute to the company’s mission of providing secure and reliable technology solutions while working with a dynamic and supportive team of professionals.
