Looking for a rewarding customer service role in Gray, TN? Look no further! There’s an exciting opportunity as a Customer Service Specialist, starting at $19/hr. With excellent technical and data entry skills, you’ll be responsible for assessing risk when making business decisions and providing top-notch customer support. Whether you’re an entry-level candidate or have some experience under your belt, this position offers a chance to showcase your skills and make a difference. Apply today and join a dynamic team that values your expertise!
Customer Service Specialist – Starting at $19/hr – Gray, TN
Are you a people person with a passion for helping others? Do you excel at problem solving and providing excellent customer service? If so, we have a great opportunity for you! Our company in Gray, TN is currently hiring Customer Service Specialists, with a starting salary of $19 per hour. In this role, you will have the chance to assist customers, provide product information, process orders and returns, handle complaints, and maintain our customer database. Read on to learn more about this exciting position and how to apply!
Job Description
As a Customer Service Specialist, you will play a key role in ensuring our customers have a positive experience with our company. Your main responsibilities will include assisting customers with inquiries, providing product information, processing orders and returns, handling customer complaints, and maintaining our customer database. You will be the first point of contact for our customers, so it is crucial that you have excellent communication skills and a friendly demeanor.
Responsibilities
Assist customers with inquiries
In this role, you will be responsible for answering customer questions and providing information about our products and services. This may involve explaining product features, pricing, and availability.
Provide product information
As a Customer Service Specialist, you will need to have a good understanding of our products and services in order to provide accurate and helpful information to our customers. You will need to be knowledgeable about product specifications, benefits, and any special promotions or offers.
Process orders and returns
One of your main responsibilities will be to process customer orders and returns. This may involve entering orders into our system, verifying customer information, and ensuring accurate and timely delivery of orders. You will also be responsible for processing returns and issuing refunds or exchanges as necessary.
Handle customer complaints
In this role, you may encounter customers who are unhappy with our products or services. It will be your responsibility to address their concerns and find a resolution that meets their needs. This may involve investigating the issue, offering solutions, and ensuring customer satisfaction.
Maintain customer database
As a Customer Service Specialist, you will be responsible for updating and maintaining our customer database. This may involve entering new customer information, updating existing customer records, and ensuring the accuracy and integrity of our database.
Requirements
To be successful in this role, you will need to meet the following requirements:
- High school diploma or equivalent
- Previous customer service experience
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
Skills
In addition to the above requirements, the following skills are crucial for success as a Customer Service Specialist:
- Effective communication: You will need to communicate clearly and effectively with customers, both verbally and in writing.
- Active listening: It is important to listen attentively to customers’ needs and concerns in order to provide the best possible assistance.
- Empathy: Being able to understand and relate to customers’ feelings and experiences will help you provide a high level of customer service.
- Patience: Some customers may be frustrated or upset, and it is important to remain calm and patient when dealing with difficult situations.
- Conflict resolution: You may encounter conflicts or disagreements with customers, and you will need to be able to find solutions and resolve conflicts in a professional and satisfactory manner.
- Time management: This role requires the ability to prioritize tasks and manage your time effectively in a fast-paced environment.
- Attention to detail: Accuracy and attention to detail are important when processing orders, updating customer records, and providing information.
- Computer literacy: Basic computer skills, including proficiency in using email, data entry, and customer database software, are essential for this role.
Education and Experience
To be considered for the position of Customer Service Specialist, you will need a high school diploma or equivalent. Previous customer service experience is also required, as this role involves interacting with customers and providing assistance.
Additional certifications or training related to customer service or relevant industries can be a plus and may give you an added advantage in the hiring process.
Salary and Benefits
We offer a competitive salary for the position of Customer Service Specialist, starting at $19 per hour. In addition to the salary, we also offer a comprehensive benefits package, including paid time off, health and dental insurance, and a 401(k) retirement plan. We value our employees and strive to provide a supportive and inclusive work environment.
How to Apply
To apply for the position of Customer Service Specialist, please submit an online application through our company’s website. During the application process, you will be asked to upload your resume and provide any additional information or documents that may be required. Once we have received your application, our hiring team will review it and contact you if you are selected for an interview.
Company Information
Our company is a leading provider of [insert company’s industry or services]. We pride ourselves on delivering exceptional customer service and providing high-quality products to our customers. Our company values include [insert company values, such as integrity, teamwork, and customer satisfaction]. We have a rich history and background in the industry, and our mission is to [insert company mission statement].
Location
The position of Customer Service Specialist is located in Gray, TN. Gray is a vibrant and growing community located [insert relevant information about the location, such as proximity to major cities, attractions, or local amenities]. Our office is easily accessible and offers a comfortable and collaborative work environment.
Conclusion
If you have a passion for helping others and enjoy providing excellent customer service, the position of Customer Service Specialist may be a perfect fit for you. With a starting salary of $19 per hour, comprehensive benefits, and a supportive work environment, this is an exciting job opportunity. Apply today by submitting an online application and uploading your resume. We look forward to reviewing your application and potentially welcoming you to our team!
